Student A-Z

Click on the letters below to look at topics. If the information you want isn’t here, pop by a CITSA Office, email or call 6207 3600.

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CITSA offers students a full advocacy service. Contact any CITSA Office.


CIT offers on & off campus accommodation (residential & homestay) for international & regional students. Visit the accommodation section above or contact our Accommodation Officer on 6207 4661.

Account Holds

Holds will stop you from re-enrolling, borrowing resources, accessing your results or graduating from the course because of: late payment or outstanding fees, unreturned library books, mail being returned because you haven’t updated your address or you have not provided enough ID evidence. Chat to CIT Student Services or call CIT Infoline on 6207 3188 to find out about a hold.

ACT Wage Advice Service

For information about pay & conditions for Australian Apprenticeships in the ACT. Call 1300 278 681 or email

Ambulance Cover

In the ACT, a trip in the Ambulance can cost nearly $1000 if you don’t have a concession health care card or ambulance insurance. Ambulance Insurance is usually around $40 per year. CIT does not normally cover ambulance trips for students so it is in your best interest to make sure you’re covered.

Get a quote for plans that cover ACT Ambulance Services:

If you already have private health insurance, Ambulance Cover should be included as a levy on your premiums.

Appealing a Grade

Students have the right to appeal an assessment decision, speak to your teacher or Head of Department and CITSA before lodging a formal appeal. If you would like your result reviewed, CIT Student Services have forms available or you can download a form from the CIT Website here.


Fresh2Go, Reid

Learning Centre, Library, Bruce

Small EFTPOS withdrawal at CITSA Bookshop

Small EFTPOS withdrawal at Fresh2GO, Fyshwick

Apprenticeship Network Providers – ANPs

ANPs provide free information & advice to employers, apprentices & trainees.

An ANP needs to be contacted by your employer within 14 days of you being employed. Your employer & the ANP have the obligation of signing you into a training contract within 28 days

Apprenticeship Network Providers in ACT & NSW are:

Apprenticeships Support Australia, 1300 363 831,

MEGT, 13 63 48,

Sarina Russo Job Access (Australia) Pty Ltd, 1300 178 776,

VERTO LTD – NSW only, 0408 442 361,







This CITSA Bookshop has all you textbooks and materials. More info here.






Care Inc.

Care Inc offers the No Interest Loan Scheme (NILS) & FREE financial counselling services to low income earners & support them to overcome debt. They are based in Canberra, ACT, but provide financial counselling services to surrounding areas. If you would like to speak to a financial counsellor please call any weekday morning 6257 1788 or the hotline 1800 007 007.

Campus Security

See Estate Office

Census Date

Each subject has a census date. This is the last day that you can withdraw from classes without a penalty & all VET Student Loans applications must be lodged by this date. Check your invoice for your census date for your subject.


Centrelink provides income support to students who meet the eligibility criteria. Australian Apprentices may be eligible for the following income support: Youth Allowance, Austudy, ABSTUDY, Concession, Living Away From Home Allowance, Student Start-up Loans, Education Entry Payment. You can contact any Centrelink office for information or visit their website

Change Tables

Baby change tables at CIT Reid are loacted in the women’s toilets in A Block.

Childcare Centres

Childcare centres operate at CIT Bruce & CIT Reid

Bruce 02 6251 7796

Reid 02 6230 5660

CIT Apprenticeship Enquiries

For any question big or small about your apprenticeship call 02 6207 7823 or email

CIT Card

All CIT students are issued with a CIT ID card, available once your student & amenities fees are paid. Cards are available from CIT Student Services located on every campus. You can also apply online.

CIT Complaints Policy

As soon as you have a problem, speak to your teacher, or a staff member you feel you can approach. If you are NOT ok with the response, contact the Head of Department in which you study. At any time throughout the process you can have a support person with you (friend, family, CITSA staff). CITSA office staff understand how this process works at CIT, so you can ask us for help along the way.

If you are still unsatisfied and would like to lodge a formal complaint, you can download a complaint form here.

CIT Hair & Beauty

Hairdressing@CIT & Beauty@CIT are training salons open to the general public, staffed by apprentices & students who work in industry offering a range of professional cut & beauty services. Find them in C Block, CIT Reid. Bookings essential- call salon reception 02 6207 3246.

CIT Print Services

CIT Printing Service located at CIT Reid provides printing at a discounted cost & fast turn over. Call 02 6207 4150 or email


Skills Recognition or Recognition of Prior Learning (RPL) is an acknowledgement of the skills you have learned from your work, life experience, or previous training. CIT can grant you a part or full qualification without having to re-learn things you already know. For more info go here.

CIT Self Service is where you can access, update & see all your course related details.

Username: CIT + Your ID Number

Password: DDMMYY (Your date of birth)


If you are a recipient of a Centrelink payment or hold a Pensioner Concession Card (PCC), you may be able to get 50% off your course fees. You will need to provide evidence of the payment or concession to CIT Student Services. More info on eligibility here.

Counselling and Crisis Support

CIT has qualified counsellors on campus. Call 02 6207 3290, to make an appointment with a CIT counsellor. This is a FREE service for all CIT students.

In a crisis, call Lifeline 24/7 crisis phone counselling service 13 11 14.







For current CIT Student Discounts and Offers, click here.

Dropping Out

To drop out of a course or subject you need to withdraw in writing. Visit Student Services or email You may still need to pay fees if you withdraw after your due date.

Domestic Violence

Call the 24/7 Domestic Violence Crisis Service 02 6280 0900. For more info







eLearn is CIT’s online learning system. Check with your teachers if there are any online parts to your course and access eLearn at


The best way to communicate with CIT staff is with email. If you have not yet got an email, set one up for free with If you have any problems visit your CITSA office.


You will need specific equipment and/or tools for your course. Your subject guide will tell you what you need. Most things you can get from the CITSA bookshop or or ask your teacher.

Apprentices: Depending on your award your employer may have to reimburse you for your equipment or materials. Check your award at

Estate Office (Campus Security)

CIT Bruce: 02 6207 4000

CIT Reid: 02 6207 3540

CIT Fyshwick: 02 6205 3148






Fair Work

The Workplace Ombudsman is the independent Commonwealth agency that ensures workplace rights & obligations of workers & employers are understood, protected & enforced. If you believe you are NOT receiving your rights at work, contact the Workplace Ombudsman for FREE information & advice. Call 13 13 94 or visit

If you need help, CITSA Student Support Officers can help write your case


You can pay your fees at any CIT campus or Post Office, with BPay or online. Before you pay your fees, check you have all the details on concessions & fee assistance. Contact CITSA for this information.

CIT Student Services does not accept CASH.

Apprentices: If your employer is paying fees on your behalf, it is still expected that all fees are paid (in full) by the due date.

Financial Assistance

Concession Discount: see Concessions

Fee Assistance: Can provide up to 75% of your course fees if you’re on a low income. Check your eligibility here.

VET Student Loans (Diploma or Above Only): Info on applying for a VET Student Loan from the Australian Government can be found here.

Trade Support Loans (Apprentices Only): Trade Support Loans are to assist you with everyday costs. The loans are paid in instalments. For more info & to check your eligibility visit

VTAS (NSW Apprentices Only): Vocational Training Assistance Scheme (VTAS) travel payments are available to eligible NSW Australian Apprentices to assist with the costs associated in travelling to their off-the-job training.

See CITSA for more info on all these options.

First Aid

If you require a First Aid Officer ask any CIT or CITSA staff member to assist you. A list of First Aid Officers is available on the emergency information boards on all campuses.






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Health Services

A comprehensive listing of ACT health services is provided here.

Health & Safety (Apprentices)

Under Work Health & Safety legislation, both CIT staff & its students have a series of duties in relation to protecting Australian Apprentices from illness & injury. You can access this at Most of it is common sense & courtesy.






International Students

The International Services Unit (ISU) can provide you with support while studying at CIT. Call 02 6207 4662, email or visit

Find them at Room C102, First Floor, Building C, CIT Bruce.

International Student Identity Cards (ISIC)

Cards are issued by STA Travel for students intending to travel overseas at a cost of $30


Your invoice will be emailed to you, you can grab it in person at Student Services or online via CIT Self Service (see CIT Self Service).






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Language Literacy and Numeracy Support (Apprentices)

Before you start your training, you will have to do a LLN assessment to help identify areas where you may require additional assistance to complete your apprenticeship.

Legal Aid Act

Provides free and low-cost legal help to people on a low income. Call the office on 02 6243 3411, email or visit

Free legal helpline available Monday to Friday 8:30am to 5:00pm, call 1300 654 314.

Lost Property

CIT Student Services keep a lost property register. It is also worth checking at your CITSA Office.

Low Income Health Care Card

Essential for students on a Low Income who do not receive a Centrelink payment. For eligibility, visit






Microsoft Office 365

In order to access Microsoft Office 365 for free, students need a student email address. Even though CIT no longer uses student email, you do technically have a student email address. For Microsoft to verify that you are eligible, students must use an email in the format “” to apply. For example, if your CIT number is CIT123456, then your corresponding student email address is Enter this email in the form here to register.

All emails will be re-addressed to your personal email account which was registered with CIT when you enrolled. It can take up to 24 hours for you to receive the information on your personal email address – up to 24 hours. Please check your junk or spam folder.






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Student deals on Microsoft Office, Parking, Travel Insurance and more can be found here.


Investigates complaints from people who believe they have been treated unfairly or unreasonably by an ACT or Federal Government agency.

Call 1300 362 072, email, for ACT Government agencies visit, for International Student issues, visit







Parking is available for free at CIT Bruce, Fyshwick and Gungahlin. Full-Time Students at CIT Tuggeranong and CIT Reid with a concession card can access ACT government pay parking for $36.60 a semester. Students at CIT Reid may be eligible for semester parking at a reduced rate of $36.60 if they are on a concession, an international student or studying select courses. Full information and eligibility here

CIT staff and students can also access $7 a day parking at the National Convention Centre Canberra. Just enter between 9am and 5pm and take your ticket and CIT Card to reception for validation.

Peer Tutoring

Peer tutoring is available for all students. For more info, to become a tutor or to book a session, head to your CITSA office.

Personal Protective Equipment (PPE)

At CIT & in the workplace you have to wear appropriate PPE when instructed or where signage indicates it is required. This can include goggles, masks, hi-vis gear, lab coats, closed shoes or other protective items, depending on the class or job.


Plagiarism is where you hand in work without crediting your source or when you directly copy another person’s work. This is called deliberate academic misconduct. If it is proven, you may have to be re-assessed, get a fail with no opportunity for a re-sit and will have to re-enrol in the subject & pay applicable subject fees.






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Re-Sits and Re-Submits

If you failed an assessment, you will get the chance to re-submit or re-sit. Your teacher can provide further details on this process. If you’ve been denied a re-sit or re-submit unfairly, talk to CITSA for help.







Sorry folks, no smoking on any CIT campus. You can only smoke when outside the boundary on all CIT campuses. If you want info on quitting, talk to a CITSA Student Support Officer or call Quitline on 13 78 48.


CIT Reid has a hall & two squash courts available for use. Contact your CITSA office to book or borrow sports equipment.

State Training Authorities (Apprentices)

The State Training Authority is responsible for approval & management of Australian Apprenticeship training contracts.

ACT – Skills Canberra, call 02 6205 8555 or email or visit

NSW – Training Services NSW, call 132 811 or visit

Student Services

Where you can pay fees, get your CIT Card & manage your enrolment. Call 02 6207 3188 or email or visit:

Bruce: H Block

Reid: A Block

Fyshwick: E Block

Study Support

Study Support (General Academic Support) sessions are offered through CIT libraries on a variety of topics including literacy and numeracy, computer skills, job seeking skills, researching and writing.






Tenants Union ACT

Assist with private tenancies & rentals in the ACT. They also provide information on tenants’ rights & responsibilities. For information, call 02 6247 2011 Monday to Friday 10:00am – 11:30am or visit


You can access your student timetable through CIT Self Service (See CIT Self Service).

Training Contract (Apprentices)

A training contract is used to register an Australian Apprenticeship with the relevant state or territory. You will have signed this before you start at CIT. By signing the training contract you agree to the obligations under Australian Apprenticeships. If you do not know your obligations get in touch with your Apprenticeship Network Provider (ANP).

Training Plan (Apprentices)

Before starting your training, CIT will complete a training plan with you & your employer. This training plan is reviewed every 12 months & is a living document that can change throughout the Australian Apprenticeship.

Translation Service

Translating & Interpreting Service (TIS): 13 14 50


For convenience & money savings, travel on all Transport Canberra services with a MyWay card. Full time students can save money with a Tertiary Student MyWay Card. Apply & purchase at the CITSA Bookshop, CIT Reid.






Update Your Info

Let CIT Student Services know if you have changed employers (apprentices/trainees) or if any personal details have changed. You can update details like your phone number, email and address through CIT Self Service.

Unique Student Identifier – USI

It is a requirement that all students enrolling at CIT have a Unique Student Identifier – USI. Get one from

If you need help visit your CITSA office.






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Wireless Internet

All campuses have wireless internet for students to use. Select the “CIT” network and use your CIT login. Visitors can use the “CIT Public” network without a login.






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Youth Law Centre

A free and confidential legal advice & referral service for people 12–25 years. Visit

Yurauna Centre

The CIT Yurauna Centre is the Indigenous support centre for Indigenous students at CIT. If you are an Indigenous Australian get in touch by calling 6207 3309.






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