Looking For: Casual Concierge

Job description: 

As a Casual Concierge, you will support our Clubhouse team in creating a smooth and memorable experience for our members in a variety of different areas. From welcoming guests to responding to concerns, you will assist by connecting our members with our services. You will also assist with ensuring the Clubhouse is maintained in pristine condition at all times for our members.

Duties may include:

  • Provide assistance to the Clubhouse team with member administration
  • Ensure Hub members and guests are welcomed to the Clubhouse in a courteous manner and are able to find their way, following sign-in and etiquette procedures
  • Ensuring the welcome area and welcome desk is a clean, presentable, free of clutter and friendly, approachable environment
  • Help to answer emails on our general Clubhouse email inbox, including assisting with member requests
  • Follow check-in and check-out procedure for guests of members
  • Assisting members with queries they may have, connecting them with the appropriate person on the Hub team
  • Supporting the Community & Operations Lead with events in the space, including wine-down

Experience and qualifications:

  • Experience in a fast-paced customer service environment, front desk experience in high-end hotels well regarded
  • The ability to build rapport with our members
  • A genuine passion for managing client relationships and the ability to analyse, develop and cultivate new business with existing members
  • Presentation skills – you will be required to speak to our member community often
  • The ability to juggle competing priorities whilst remaining solutions-focused
  • Highly organised with excellent attention to detail and a can do attitude

Please click here to apply.